Frequently Asked Questions

Here are answers to some frequently asked questions from parents and referral sources about our Residential Treatment services. Please email us at or call 610-478-8266  if you have additional questions.

Who can refer a child?

Parents, legal guardians, clinical providers, case management agencies, hospitals, and insurance companies can refer a child to our program with a Psychiatric Evaluation recommending RTF as medically necessary. Our admissions staff works closely with all people involved to determine if a youth will benefit from our Residential Treatment services. Prospective youth are interviewed.  We do not accept emergency placements.

What insurances do you accept?

We will work with most commercial insurance plans if:

  • the insurance plan authorizes RTF
  • there is Secondary insurance (medical assistance)
  • the behavioral health MCO authorizes RTF.

How long will I wait for an admission decision?

Typically, our staff can make a determination within several business days. Working with Medicaid for approval may take longer. Our staff has relationships with many county case management/mental health agencies, who understand the level of care we offer and can assist with the process. The time-frame may be impacted by incomplete submission of referral information and scheduling conflicts beyond our control.

What are some diagnoses that make a child appropriate for CHOR?

We accept children with a wide range of mental health diagnoses including mood and anxiety disorders.  Common diagnoses include ADHD, PTSD, bipolar disorder, attachment disorder, and depression.  Depending on functional abilities, some youth may not be appropriate.

How can I stay connected with my child while in treatment?

Family therapy is a vital part of our treatment program. Parents may visit the campus, call to speak with their child, and participate in family leaves. Parents work with the assigned clinicians and case managers to schedule  family therapy, calls, visit, and leave.

What can I bring or send my child while in treatment?

We provide a parent handbook, which details what children can have while on campus. Please check with your child’s clinician or case manager if you have questions.

How do you ensure my child will stay on track with school?

We understand that school can be a huge stressor for many of our residents. We work closely with each child’s teachers and parents to find the best curriculum and setting to keep them on track and follow all IEP’s.  Our teachers work alongside other staff to ensure each child receives the attention and support needed to succeed academically. For more information click here.

Is the CHOR campus locked?

Our 5-acre campus resembles a private school or small college campus.  Most buildings, except for Administration, our residential dorms are not locked (they are alarmed), however, the doors are locked from the outside to prevent entry without a key or permission. Our staff members accompany children as they walk to and from the dorms, school, gym, and  clinical offices. Our residents regularly participate in community activities in the local Reading area. Please click here to read more about community activities.

Does my child have to participate in religious services?

There is a spiritual/faith-based participation consent that we include in the admission packet to which parent/child can choose if participating in religious services is permitted.  We do have on-grounds bible study offered and take kids to community churches, mosques, and other meeting places. There is a non-denominational chapel on-grounds.

What are the programs philosophies about consequences and discipline?

CHOR is a Sanctuary certified agency.  The Sanctuary model is a blueprint for clinical and organizational change which promotes safety and recovery from adversity through the active creation of a trauma informed community. Sanctuary is our way of empowering ourselves to take care of others by ensuring the safety, support and well- being of our employees, children, families and communities while we embrace loss and inspire hope. Six sanctuary commitments are woven into our programming:

  • Nonviolence
  • Emotional Intelligence
  • Democracy
  • Open Communication
  • Social Responsibility
  • Growth and Change

We use a point based behavioral system to focus on healthy pro-social engagement to support youth’s therapeutic goals.

What are the expectations about family involvement?

Family is an important member of the child’s treatment team and we embrace robust family involvement, including regular phone contact and visitation. Family is expected to participate weekly in family therapy with their child and child’s clinician and monthly treatment meetings.

How are Direct Care Staff trained?

New Employee Development is a two-week process inclusive of classroom and direct experience. Included in the training are modules covering the Sanctuary Model of Care, First aid/CPR, medication administration, SCM training, and CASSP principles. There are also regular re-certifications.

How often does my child attend therapy?

Our Clinicians, Case Managers, and  Milieu Supervisors all have offices located in the dorms to provide access and routine engagement with youth. There is 1 individual session per week, 1 family therapy session per week, 3 clinical groups per week, 1 allied therapy group per week (in addition there are two case management groups and they meet biweekly with case manager for life skills consultations).

Average Length of Stay:

  • RTF 6 to 9 months
  • GRTF 6 to 9 months
  • SRTF 12 to 18 months

© The Children’s Home of Reading